TWS Academy Refund Policy
General Refund Policy:
a. TWS Academy offers a refund on course fees under specific conditions.
b. Refunds are subject to the terms and conditions mentioned below.
c. Please read the policy carefully before making a purchase.
Refund Policy: We will issue a refund only if you have inadvertently made a double payment for the same course. Under any other circumstances, refund requests will not be considered.
Double Payment Mistake:
a. In the event of a student making a double payment mistakenly, TWS Academy will refund the additional amount.
b. To initiate the refund process, the student must provide proof of the double payment, such as transaction details or receipts.
c. Refunds will only be provided for the course fee and not for any additional charges or expenses incurred during the enrolment process.
d. Student must submit a refund request in writing within 3 days from the date of enrolment.
e. The refund request should include relevant details, such as the student's name, Registered Phone Number, Email ID course enrolled in, and reasons for requesting a refund.
f. The refund will be processed within 7 business days from the date of receiving the request.
Refund Eligibility:
a. Once the course classes have commenced, TWS Academy will not entertain any refund requests.
b. The course start date is defined as the first scheduled class or the release of any course materials, whichever comes first.
c. Students are advised to review the course schedule and start date carefully before purchasing.
d. We will issue a refund only if you have inadvertently made a double payment for the same course. Under any other circumstances, refund requests will not be considered.
Refund Process:
a. Upon receiving a refund request, TWS Academy will review the provided information and assess its eligibility.
b. If the refund request meets the refund policy criteria, the refund will be processed using the original payment method, if possible.
Contact Information:
For any questions or concerns about the refund policy, students can reach out to TWS Academy's customer support team at twsacademylive@gmail.com
Note: TWS Academy reserves the right to modify or update the refund policy at its discretion. It is the responsibility of the student to review the policy periodically to stay informed about any changes.
